Security at The Springs

The Security Committee, a group of SHR property-owner volunteers, takes actions necessary to maintain control over access to our community and its facilities to keep it safe, secure, and private for all Property Owners. The purpose of the Security Committee provides a plan for identifying, managing, and remediating security risks for The Springs at High Rock.

The SHR HOA Board delegates primary responsibility for security to the Security Committee who manages the SHR Security Strategic Plan.

Property Owners have full responsibility for their own properties and share responsibilities with everyone for SHR community safety, security, and privacy.

Security is volatile and it evolves, therefore the Security Committee detects, examines and responds accordingly. Today the Security Committee manages front gate and Clubhouse access, distributes vehicle identification decals and monitors installed security cameras throughout the community. It also oversees the Neighborhood Watch Program and liaises with local law enforcement.

If you see something suspicious, call the Sheriff’s Department at 336-249-0131 or 911.

Vehicle Identification

SHR vehicle decals help all of us recognize fellow Property Owners and provide another layer of security. Decals are only for vehicles normally parked inside the community and are only available to Property Owners. Each decal is registered to the Property Owner by license plate (for cars and trucks) or vehicle make and model (for unlicensed items such as UTVs). You can mix decal types, subject to the limits below. Note: Guests and visitors are not eligible for decals.

There are 2 types of decals:

Type A: Adhesive on front, applies to back (inside surface) of the front windshields
Type B: Adhesive on back, for vehicles without windshields (motorcycles, etc.)

Decals are distributed per household for full- and part-time residents regardless of the number of additional unimproved lots owned, and per owner for unimproved lots regardless of the number of additional unimproved lots owned, as follows:

Full- and part-time residents: up to 4 decals
Non-resident Property Owners (owning vacant lots): up to 2 decals

To request decals, contact Security with the following info:

Number of decals needed, by Type A and/or B
For each decal going on a licensed vehicle, provide the license plate and state
For each decal going on an unlicensed item, provide the make and model (e.g., Polaris Ranger ATV)

Tailgating Disallowed

All Property Owners should be be diligent in disallowing tailgating, unless the vehicle driver is recognizable or a SHR decal is visible. Each Property Owner has a vested interest in maintaining the safety, security, and privacy of our community. Your support and cooperation are not only needed, but greatly appreciated!

Front Gate Access

The Springs at High Rock (SHR) maintains several secure options to access the community, all managed and monitored by the Security Committee. The Springs HOA Board and the Security Committee work diligently to ensure that Property Owners feel safe and secure in our gated community. The SHR front gate is every SHR Property Owner’s front door.

All Property Owners have a right to access their SHR property 24/7/365; you may choose one or more of the access options. Each access option has pros and cons; therefore, select the options that work best for you.

3-Digit Directory Code

All property owners receive a 3-digit directory code. This code can be given to friends, guests, service personnel, etc. Visitors need only enter the code into the keypad to call you. Upon receiving the call from the front gate, you simply need to press the 9 key on your phone. The gate will open, and the line will disconnect. If you do not know your directory code, contact the Security Team.

Proximity Cards

Proximity cards are assigned to distinct, registered vehicles of Property Owners. The card when held to a receiver at the front gate keypad opens the gate. Each property receives two (2) free cards. Residents may purchase up to four (4) additional cards per Property at $2/card + postage.

Remotes

As an added convenience, an optional gate opener remote may be purchased, at cost. The Springs remote is a key fob style that fits your key ring, or you can use the included visor clip to attach it to your vehicle’s sun visor.

Full-time and part-time residents are allowed up to 4 remotes per household. Lot owners are allowed up to 2 remotes regardless of the number of lots/properties owned. Costs for each are:

Gate Fob Remote with Visor Clip – $30.00
Mailing fee – $11.00

To purchase remotes, write a check payable to “Springs at High Rock HOA” and mail it to:

The Springs at High Rock HOA
PO Box 1226
Denton, NC 27239-1226

After receiving your check, we make arrangements for delivery.

These remotes use an encrypted signal to communicate to the gate and cannot be programmed into your vehicle’s HomeLink buttons. Also, only remotes bought from the HOA will be programmed to operate The Springs gate. This ensures the gate system isn’t compromised by clones, counterfeits, or infected remotes.

The purchase of a remote does not affect your 3-digit directory code.

Why must access devices (cards & remotes) be tied to registered vehicles?
The front gate cameras capture all entries and exits, and the Security Committee monitors the footage for our community’s safety. Correct and accurate relation of access device to vehicle ensures authorized entry and increased safety for everyone.

Limited Access Gate Codes

Limited-access gate codes are provided to Day Workers, realtors, contractors, builders, and delivery services (Amazon, FedEx, UPS, USPS). If service personnel are coming to your home when you can’t answer a call from the gate, please request the current Day Worker code, which changes quarterly.

Access procedures for open houses and property sales are described in Real Estate and Open House Guidelines on the Downloads page. When the clubhouse is rented for events, our event coordinator provides the sponsor a temporary gate access code.

Parking & Roads

SHR roads and parking lots are designated as Public Vehicular Access areas. These areas are not only subject to SHR HOA Rules & Regulations, but also North Carolina Statute, enforceable by officers of the law. Park only SHR identified vehicles (with decals) in designated areas. Watch for the signs.

The speed limit on all roads within the SHR is 25 MPH. Obey it at all times. Yield to and slow down when passing pedestrians and cyclists. Roads and parking areas will be monitored by an external security service.

Neighborhood Watch

The Security Committee would like to remind all residents that they are the first line of defense against criminal activity in the community. Working with the Firewise program we strive to make the community a safe place to live.

Please refer to the below document for additional neighborhood watch information.

What is Neighborhood Watch?

Neighborhood Watch is a crime prevention partnership program where law enforcement and community members work together to keep neighborhoods safe and improve their quality of life. Community members are empowered with education and encouraged to use common sense to safely serve as an additional set of “eyes and ears” for law enforcement and for their neighbors. One of the most important goals is to create an environment where people care about each other and their community, and crime opportunities are reduced as a result.

When Should I Call the Sheriff’s Department?

When a crime is being committed, is about to be committed, or has been committed.
When something is out of place or just doesn’t feel right.
When there is suspicious activity.
When you need information about, assistance with, or a referral for a law enforcement related issue.

If I Need to Call the Sheriff, When Should I Use 9-1-1?

When there is a life-threatening emergency.
When you or someone else’s life or safety is in immediate danger.
When you or someone else is having a medical emergency.
When you are witnessing a crime in progress.

When Should I Use the Non-Emergency Sheriff’s Number (336) 242-2105?

When you are reporting suspicious activity.
When you are reporting a crime that has already happened and the suspects are no longer at the location.
When you are giving information concerning a crime.

When I Do Call the Sheriff, What Should I Say?

Why you are calling (What is the nature of your problem?)
Where the problem is occurring (exact address, name of the community, closest major cross streets, etc.).
Your name and telephone number (the number from which you are making the call).
What is happening now.
Any suspect or vehicle description-SUSPECT INFORMATION (if known):
- Name
- Height / weight
- Gender
- Clothing description
- Age
- Unique characteristics (tattoos, facial hair, glasses, hat, etc.)
- Race
VEHICLE INFORMATION (if known):
- Make
- Model
- License Number
- Unique features (bumper stickers, damage, etc.)
- Color
- Direction of travel
Any additional information that may be important to the responding officers (number of people involved, weapons seen, direction of travel or flee).
It is important to remain calm when speaking to the dispatcher and answer all questions as thoroughly and accurately as possible without putting yourself or anyone else in any danger.
Remain on the line until the dispatcher tells you it is okay to hang up.

When Should I Contact My Property Management Company?

When there is a maintenance issue that needs to be corrected or a situation that poses a potential hazard to the community.
When you are witnessing violations of the community’s rules and regulations that are not violations of the State Laws of North Carolina (i.e. facility usage rules, speeding, nuisance abatement, etc.)
When you have a question about policies, procedures, or other matters pertaining to the community.
When a situation occurs that warrants police or fire response, notification should be made to the Management Company ONLY AFTER THE SITUATION HAS BEEN RESOLVED BY THE APPROPRIATE EMERGENCY SERVICE DEPARTMENT.

Cedar Management Group
Post Office Box 26844
Charlotte, NC 28221

www.cedarmanagementgroup.com

704-644-8808 **
Toll-Free: 877-25-CEDAR (23327) **
Fax: 704-509-2429

**Phones are answered 24 hours a day, 365 days of the year.

Animal Control

The Davidson County Sheriff’s office is responsible for all animal control issues. They can be contacted at 336-249-0131. Be aware you may be redirected for some calls related to wildlife.

For vicious animals or animal bites use 911.

Important Phone Numbers and Website Links

American Red Cross, High Point-Thomasville Chapter
hpt.redcross.org – 336-885-9121

Cedar Management Group
www.cedarmanagementgroup.com – 877-252-3327

Davidson County Animal Shelter – 336-357-0805

Electrical Outages – 800-EUNITED (386-4833)

EMERGENCY – 9-1-1

Federal Trade Commission (Identity Theft Information)
www.ftc.gov/bcp/edu/microsites/idtheft

FEMA (Emergency Preparedness Information)
www.fema.gov

Fire (General Questions) – 336-859-4409

Poison Control – 800-222-1222

Sheriff (Non-Emergency) – 336-242-2100 (8:00 AM -5:00 PM)

Sheriff (Non-Emergency) – 336-249-0131 (24-hour)

North Carolina Wildlife Resources Commission
www.ncwildlife.org

Yadkin (Marshal Olson – Dock Issues) – 704-422-5622